CTI / Call Center
INFOSYS ONLINE provides state-of-the-art solutions in the field of communication. Today they often look completely different than traditional solutions. Although new technologies such as Voice over IP and SIP have emerged, the tasks remain essentially the same: Tight processes and efficient communication via all available media.
Our C3 toolkit, which has grown with the change in technology, enables our customers to quickly and inexpensively implement manufacturer-independent solutions for integrating the communication infrastructure with classic company IT.
Especially our development partnership with manufacturer Avaya enables deep integration with call center applications around the Avaya Aura Contact Center (AACC) from Avaya via all available interfaces (CCT, CCT OI, CCMA OI, HDX, RTD, ...)
The strategic cooperation with ETK networks solution GmbH in Dornach, but also with other distributors for communication technology, enables us to deliver complete ready-to-use solutions for large call centers and organizations, from the assembly of terminal devices to process consulting.
Whether call centers, cross-location communication and telephone systems, whether cloud technology or real-time communication (RTC) - our domain is communication in the business world. Contact us.